You can choose between 1st class (normally takes 1-2 working days) or 2nd class (which normally takes 3-4 working days). The cost of delivery is £4.99 for 1st class or £2.99 for 2nd class.
If you place an order for an available item by 2 pm on a weekday we will do our best to dispatch the order on the same day.
Free delivery is available on orders where the goods cost more than £50.
We can ship to overseas destinations, the cost of delivery will vary depending on the destination country.
We reserve the right to use an alternative courier for selected larger items. This will not impact the cost or timescales of delivery.
RETURNS & REFUNDS
We hope you will be happy with your purchase but if you or your little one are not completely satisfied it may be returned within 14 days for a complete refund (less the delivery charges) to the same debit/credit card or Paypal account that was used for purchase. In this case please contact us via email at firstname.lastname@example.org with the word RETURN or EXCHANGE in the subject. You do not have to give any reason for returns, however, a brief explanation will help us to improve the service we offer to customers in the future.
All returned goods must be unused – that means there are no marks or wear on the item and it must be returned to us in its saleable condition.
We ask that all international customers are aware that all international duties and sales taxes can not be refunded.
Please note that we do not refund any delivery charges for returned items. We will only refund your postage costs if you return a product that is faulty or if we have mistakenly sent you an incorrect item.
We advise you to obtain proof of posting (free from your Post Office) as unfortunately we cannot be responsible for lost or damage returns.